↩️ Return & Refund Policy
We want you to feel confident shopping with Vendehome. We offer free returns & exchanges for eligible orders.
Our return policy lasts 60 days, which means you have 60 days from the date you receive your order to request a return.
📦 Return Eligibility
To be eligible for a return:
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✅ Your item must be in the same condition as when you received it.
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✅ You must provide proof of purchase, such as your order number or the name/email associated with your order.
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✅ Items sold in multi-packs or bulk quantities must be returned in full.
Example: If you purchase a 3-pack, all 3 items must be returned. Partial returns will not be accepted.
💬 How to Start a Return
To request a return, please contact us at:
Please include:
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Your order number
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A brief description of the issue
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A photo or video of the product, when applicable
Once your return request has been reviewed and approved, we’ll send you instructions on how and where to return your package.
⚠️ Important: Please do not return your order before contacting our support team.
🚚 Return Shipping
Once our team approves your return request, we will provide you with a return shipping label.
Simply:
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📦 Pack the product securely in its original packaging.
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🏷️ Attach the provided return label to the package.
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🚚 Drop the package off with the designated shipping carrier.
Please do not send your purchase back to our warehouse without contacting us first.
If a package is returned without prior authorization, a $20 USD handling fee may apply.
⚠️ Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is:
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❌ Defective
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💥 Damaged
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📦 Incorrect
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🔢 Missing items
Please contact us within 30 days of delivery so we can review the issue and provide an appropriate solution.
Photos or videos may be required to help us evaluate your request.
💳 Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved:
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💳 Your refund will be issued to your original payment method.
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⏳ Please allow up to 10 business days for the refund to be processed.
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🏦 Your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
❌ Order Cancellation
Need to cancel your order?
Please contact our support team within 1 hour of placing your order at:
Because orders are processed quickly, we cannot guarantee cancellation after this period.
Once your order has entered processing or has already shipped, it cannot be canceled. You may request a return after receiving your order, subject to this Return Policy.
📍 Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect address, please contact us within 1 hour of placing your order at:
Our team will do its best to update the address before the order is processed.
⚠️ Once an order has been processed or fulfilled, we may no longer be able to change the shipping address.
Please carefully review your shipping information before completing your purchase.
⏰ Late or Delayed Shipping
Delivery times may occasionally be affected by circumstances outside of our control, including:
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🌧️ Severe weather
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🎉 Public holidays
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🌪️ Natural disasters
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🚚 Carrier delays
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🛃 Customs processing
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🌍 International shipping disruptions
Once your order has been handed over to the carrier, transit delays may occur that are outside of our control.
If your package is confirmed lost during shipping, please contact our customer support team at:
We will review the situation and determine the appropriate resolution.
🚫 Refused Delivery
If you refuse delivery and the package is returned to our warehouse, a $20 USD refusal/handling fee may be deducted from your refund.
To avoid additional charges, please contact us before refusing or returning a package.
🌎 Customs, Taxes & Duties
International orders may be subject to:
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🛃 Customs fees
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💰 Import taxes
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📑 Duties
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📦 Additional local charges
These charges are determined by your destination country and are generally the responsibility of the customer.
Vendehome does not cover additional customs fees, taxes, duties, or other import-related charges.
We cannot predict or estimate these fees because customs regulations vary by country.
If a package is refused because customs duties or taxes were not paid, eligibility for a refund may be affected.
💬 Need Help?
If you have any questions about returns, refunds, cancellations, or your order, please contact our customer support team:
We’ll be happy to assist you. 🤍